NVQ LEVEL 2 NVQ IN TEAM LEADING

To achieve a full award, candidates must complete four mandatory units and

two optional units (six units in total).

Mandatory units

A1 Manage your own resources

B5 Provide leadership for your team

D1 Develop productive working relationships with colleagues

E5 Ensure your own actions reduce risks to health and safety

Optional units

C1 Encourage innovation in your team

D5 Allocate and check work in your team

D7 Provide learning opportunities for colleagues

F5 Resolve customer service problems

F7 Support customer service improvements