NVQ LEVEL 4 NVQ IN MANAGEMENT

To achieve a full award, candidates must complete five mandatory units and three optional units (eight units in total).

MANDATORY UNITS(All five Units)

Unit B1 Develop and implement operational plans for your area of responsibility

Unit C2 Encourage innovation in your area of responsibility

Unit D2 Develop productive working relationships with colleagues and stakeholders

Unit E6 Ensure health and safety requirements are met in your area of responsibility

Unit F3 Manage business processes

OPTIONAL UNITS(Any Three Units)

Unit A2 Manage your own resources and professional development

Unit A3 Develop your personal networks

Unit B6 Provide leadership in your area of responsibility

Unit B8 Ensure compliance with legal, regulatory, ethical and social requirements

Unit B11 Promote equality of opportunity and diversity in your area of responsibility

Unit C4 Lead change

Unit C5 Plan change

Unit C6 Implement change

Unit D3 Recruit, select and keep colleagues

Unit D6 Allocate and monitor the progress and quality of work in your area of responsibility

Unit D7 Provide learning opportunities for colleagues

Unit E2 Manage finance for your area of responsibility

Unit F1 Manage a project

Unit F2 Manage a programme of complementary projects

Unit F8 Work with others to improve customer service

Unit F9 Build your organisation.s understanding of its market and customers

Unit F11 Manage the achievement of customer satisfaction