NVQ Level 4 in Business and Administration

To achieve a full award, candidates must complete six units in total from two mandatory units

and four optional units. At least three optional units must be from group B.

Mandatory units

Unit 401 Carry out your responsibilities at work

Element 401.1 Communicate information

Element 401.2 Plan and be accountable for your work

Element 401.3 Improve your own performance

Element 401.4 Behave in a way that supports effective working

Unit 402 Work within your business environment

Element 402.1 Work to achieve your organisation’s purpose and values

Element 402.2 Apply your employment responsibilities and rights

Element 402.3 Support diversity

Element 402.4 Maintain security and confidentiality

Element 402.5 Assess and manage risk

Optional units – group A

Unit 305 Manage and evaluate customer relations

Element 305.1 Identify customer needs and expectations

Element 305.2 Deliver services

Element 305.3 Monitor and evaluate services

Unit 310 Research, analyse and report information

Element 310.1 Research information

Element 310.2 Analyse and report information

Optional units – group B (at least three units)

Unit 403 Manage an office facility

Element 403.1 Manage an office facility

Unit 404 Manage contracts

Element 404.1 Identify and select contractors

Element 404.2 Monitor contractors’ performance

Element 404.3 Evaluate contractors’ performance

Unit 405 Negotiate and agree budgets

Element 405.1 Negotiate and agree budgets

Unit 406 Monitor & review the implementation of corporate objectives, strategies & policies

Element 406.1 Develop & establish systems for monitoring the implementation of corporate objectives, strategies & policies

Element 406.2 Analyse and evaluate corporate performance

Element 406.3 Identify and implement improvements in corporate performance

Unit 407 Inform and facilitate corporate decision making

Element 407.1 Promote and facilitate effective corporate governance

Element 407.2 Advise corporate decision makers on the organisation’s ethical and social responsibilities

Unit 408 Evaluate internal and external factors and promote partnership working

Element 408.1 Monitor, evaluate and communicate internal and external factors

Element 408.2 Help to establish arrangements or relationships which further corporate interests

Unit 409 Manage risk

Element 409.1 Manage risk

Unit 410 Create and manage information systems

Element 410.1 Create and manage information systems

Unit 411 Manage projects

Element 4.1.1 Plan the project

Element 4.1.2 Run the project

Element 4.1.3 Evaluate the project

Unit 412 Chair meetings

Element 412.1 Before the meeting

Element 412.2 During the meeting

Element 412.3 After the meeting

Unit 413 Promote innovation and change

Element 413.1 Identify and develop opportunities for change Implement change

Unit 414 Develop productive working relationships with colleagues and stakeholders

Element 414.1 Develop productive working relationships with colleagues and stakeholders

Unit 415 Allocate and monitor the progress and quality of work in your area of responsibility

Element 415.1 Allocate and monitor the progress and quality of work in your area of responsibility

Unit 416 Recruit, select and keep colleagues

Element 416.1 Recruit, select and keep colleagues

Unit 417 Provide learning opportunities for colleagues

Element 417.1 Provide learning opportunities for colleagues

Unit 418 Provide leadership in your area of responsibility

Element 418.1 Provide leadership in your area of responsibility